In the event of a claim, losses should be immediately reported by the insured to:
inlandclaims@aspen-insurance.com
Policy number and named insured
Date of loss
Description of loss including covered property involved
The insured should notify Aspen Insurance of the incident at the above email address as soon as possible. Aspen American Insurance Company is the underwriter for the policy.
Loss or damage caused by theft/burglary must be reported to the local police precinct. A copy of the police report should also be obtained and be produced as part of the claim.
The insured should take photographs of the damaged property and all evidence should be retained in case an adjuster is required to inspect the damage.
In the event that the loss of or damage to the insured’s property was caused by a third party, the insured should provide written notice to that third party holding them responsible for the damage and provide to Aspen Insurance a copy of that written communication together with any response as part of your claim presentation.
The insured should forward to Aspen Insurance, for review and approval, repair/replacement quotations before proceeding with repair/ replacement, unless you have no option but to proceed with repair prior to approval to prevent possible continuing or further damage.